Terms & Conditions
These terms and conditions do not affect your statutory rights. By placing an order with Eskeez Ltd you will be agreeing to our terms and conditions:
Delivery
All prices include the cost of delivery by Royal Mail. The service we use depends on the service chosen by the customer at the checkout facility. We aim to ensure the products are with you within 3-5 working days. If an item is out of stock, or if we have any queries with your order, we shall contact you by phone or email to agree a new delivery date.
Trade orders are assembled and delivered by arrangement.
Find out more about Delivery here.
Returns
We offer a full refund on goods that are returned to us within 10 days of receipt. The goods must be returned in the condition that they were sent.
If you wish to return an item, the postage will be paid by the customer.
We cannot be held responsible for parcels returned to us that are lost in transit so we strongly recommend that you use the Royal Mail's signed for service or tracker facility.
We will refund postage for goods that are deemed faulty.
See our full Returns Policy here.
Quality
Eskeez Ltd are committed to supplying high quality thermal clothing. The fleece fabric is designed to offer maximum wicking and heat absorption to keep your children both warm and dry. The nature of this fabric is smooth on the outside - to aid slippage when getting changed - but may be prone to slight pilling on the surface over time. This does not effect the performance of the fleece product in any way. Any contact with fibres that cause tearing or dragging of the fabric, such as Velcro, should be avoided.
Payments
Your privacy and security are of the upmost importance to us. Payment will be processed using your preferred method. All information is held securely and no data whatsoever is passed onto any third parties.
We accept payment via cheque, debit/credit card or Paypal account. If paying by cheque, we will dispatch your order upon clearance of funds.
Trade customers pay in advance of first delivery and have 28 days payment terms thereafter.
Availability
All items and sizes offered on our website are subject to availability and stock levels change daily. Prices may be changed on the website without prior notice. To purchase any items on our website, click 'Add to Basket' button shown on the product pages.
Mailing List
By signing up to our Mailing List you are opting in to future communications from Eskeez Ltd. Your details will be kept securely by Eskeez Ltd and not shared with any Partners or Third Parties without your written consent. You can unsubscribe from our digital communications at any time but if you have any questions regarding your data then please don't hesitate to contact us.
Facebook Competition Terms
By entering a competition on the Eskeez Facebook page you are agreeing to Eskeez storing and using your information for marketing purposes. We will not share your information with third parties unless you specifically agree to us sharing these details and you can opt out at any time by unsubscribing from emails or emailing us directly.
This Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. By participating you hereby release and hold harmless Facebook from any and all liability associated with this promotion.
Entrants are providing information to Eskeez Ltd and not to Facebook.
By adding any photos to the Facebook gallery you are granting permission for these images to be used by Eskeez online at www.eskeez.co.uk and other online communications.
By submitting any photos you understand and agree that Eskeez has no obligation to publish your photo. You must be the author/copywriter holder of all images submitted.
Entries must be submitted by the closing date shown on the promotion.
Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.
1. To enter a competition you must be:
(a) UK resident; and
(b) 18 years old or over at the time of entry.
2. Competitions are not open to employees (or members of their immediate families) of Eskeez Ltd.
5. No responsibility can be accepted for entries that are not received for any reason.
6. The winner will be the entrant(s) selected by judge.
7. The closing date is as specified in each competition, and Eskeez reserves the right to amend the competition end date at any time.
8. If you win a competition, we will notify you by telephone or e-mail. If we cannot contact you or you do not respond within two weeks, we reserve the right to offer the prize to another competition entrant.
9. The prize cannot be transferable to another person.
10. No prize or part of a prize is exchangeable for cash, vouchers or services.
11. If an advertised prize is not available, we reserve the right to offer an alternative prize.
12. Incorrectly completed entries will be disqualified.
13. Please read our Privacy Policy which tells you how we use any personal information we may collect about you
14. Eskeez reserves the right to amend these rules at any time. We may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
Last updated April 2016